Shipping
We offer free standard shipping to Italy.
We do our best to get your orders to you as quickly as possible. Due to the unique, hand-printed nature of our items, and the volume of orders we receive, please allow approximately 2-3 days for your order to be created and then dispatched. All orders are packaged with great care and will arrive beautifully gift wrapped.
Your package will be shipped from Pergine Valsugana, Trentino Alto Adige or one of our European printing partners to the address that appears on your order.
Please ensure your address details are up to date and complete before placing your order. Packages shipped within Italy will be sent via courier or Italian post and will include tracking details (which you will receive in your shipping confirmation email). Packages shipped outside of Italy are not sent with tracking. If there are any issues with an item you have received, please do not hesitate to contact us.
Delivery times vary depending on where you are located and when you order. There may be slight delays during the holidays. In general, deliveries should arrive as follows (this timeframe is detailed above, after processing times):
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Italy standard shipping at €6 for purchases under €79
Free shipping on purchases over €79:
- All collections: 5 to 6 working days (2 processing + 5 shipping), possibility of purchasing Express shipping (48 h) (2 processing + 2 shipping) with the addition of €10.00
- Shipping with cash on delivery: €13.00
- International Shipping - 10 to 20 business days.
- Rates calculated based on destination country and workload periods. Ex. Near Christmas there may be slight delays.
Depending on your location, deliveries may also be affected by customs and taxes.
Refund Policy
We can only accept returns under special circumstances. We are proud of the quality of our products and hope that all our customers are happy and satisfied. For a very reasonable cause, we offer a refund if you return your item to us within 30 days (sender pays shipping and handling). Customized products cannot be refunded.